Using this website

Technical Problems

If you need help and advice using this website or have been experiencing difficulties including signing in, receiving emails and viewing the site please let us know. We would also be delighted to hear your feedback and comments about the website, as well as any suggestions for improvements you may have. Please complete our feedback form which can be found here.

Using web technologies

You may find making changes to your web browser settings help you use this web site. You can change the options in your browser to adjust the size of the text, the colour of the text and the colour of the background. If you are using the latest version of Internet Explorer you will be able to override the colour scheme of this and many other websites.

Filling in forms

When filling in any online forms we would recommend the following:
Read all of the form carefully before attempting to fill it in.

When you do fill the form in you may find it more useful to turn Virtual PC Cursor off if you are using the screenreader JAWS version 3.3 or above

Once you have filled the form in, turn Virtual PC Cursor back on and check what you have entered - then submit the form.

Changing browser settings

To set Internet Explorer to ignore the colours and fonts used in web sites, first go to the 'Tools' menu and choose 'Internet Options'. Then click on the 'Accessibility' button, then tick the 'ignore colours', 'ignore font styles' and 'ignore font sizes' boxes . Then click OK to apply the settings.

To change just the size of text go to 'View - text size' and choose the setting you are most comfortable with (largest, larger, medium, smaller, smallest).

You may also find it useful to change the default colours and fonts used on your computer. The procedure for doing this is different for different versions of Windows and other operating systems. You should therefore consult your computer's Help facility for instructions on doing this.

Further information is available from AbilityNet's 'My computer my way' web site - see